FAQ
Frequently asked questions
What should I do if I have issues activating my eSIM?
If you experience any issues, please contact our support team via:
Email: support@esimofficial.com
Live Chat: Available 24/7 on our website
We’ll assist you as quickly as possible.
eSIMofficial.com safe to buy from?
Absolutely. We use secure payment systems and encrypted connections to ensure your personal data is protected. We’ve served thousands of satisfied travelers worldwide.
1. What is an eSIM?
An eSIM (embedded SIM) is a digital SIM card that allows you to activate a mobile data plan without using a physical SIM. It’s built into your device and can be used to connect to mobile networks worldwide.
2. Which devices are compatible with eSIM?
Most recent smartphones, tablets, and smartwatches are eSIM-compatible, including:
iPhone XS and later
Google Pixel 3 and later
Samsung Galaxy S20 and newer
Huawei P40 and Mate 40 series (except Chinese variants)
You can find the full list of compatible devices here.
3. How do I install an eSIM?
Once you purchase a plan, you’ll receive a QR code by email. Simply:
Go to your device's settings
Select "Add Cellular Plan"
Scan the QR code
Activate the plan and connect instantly!
4. When will I receive my eSIM after purchasing?
You will receive your eSIM QR code instantly by email, 24/7, right after payment is confirmed.
5. Can I install the same eSIM on multiple devices?
No. An eSIM can only be installed on one device. Once installed, it cannot be reused or transferred to another device.
6. Can I use my eSIM alongside my physical SIM?
Yes! Most devices support dual SIM functionality. You can use your eSIM for data and your physical SIM for calls and texts simultaneously.
7. Can I receive calls and SMS with an eSIM?
Our eSIM plans are data-only, which means they do not include voice calls or SMS. However, you can use apps like WhatsApp, Skype, or FaceTime for communication.
8. Can I top up or extend my eSIM plan?
Some of our plans are extendable. Please check the product description. If not, you can easily purchase a new eSIM for your next trip.
9. Do I need an internet connection to activate my eSIM?
Yes, you need a Wi-Fi or existing data connection to scan the QR code and install the eSIM profile.
